OUR POLICIES, BOOKING TERMS & CONDITIONS.

Some things you should know…

 

  • All drivers must be at least 17 years of age and have a valid full driver’s license (although it is not necessary to bring it along).
  • Passengers have to be at least 6 years of age, but height does matter. Safety is our top priority.
  • Legal guardians must sign for all passengers under 17 years of age.
  • Use of alcohol & drugs is strictly forbidden prior and during any tour.
  • All drivers must read our driving terms and condition form and sign a waiver of responsibility & acceptance that they are fully aware of the risks, conditions and hazards of the proposed activity as a participant.
  • All payment must be finalized prior to the tour.
  • Drivers must bring a credit card along to the tour. They are required to sign a damage deposit form, agreeing to a deposit held in the event of any bike damage.
  • Best price guarantee. We guarantee that you will always get the lowest price when booking at our website. If you find another rate on another website, same tour, same date, same departure. Please send us an email to safari@safari.is and we will match that price.
  • Reservations require a credit card deposit.
  • Proper shoes are required. This means no high heels, sandals, flip flops or open toed shoes.
  • We have a 24 hour individual cancellation policy. See below for more detail
  • All our prices are in Icelandic Kronas (ISK) and includes VAT. Please check a currency exchange to see the currency fluctuation at current date
  • Promotional Codes cannot be applied to a booking. Please check the tour we offer if there is a promotional code and you will have to apply it before making a booking.
  • Reviews & Feedback. We love feedback both negative and positive and every feedback will help us improve our tours for the better. If your tour did not meet your expectations. Please send us a email to safari@safari.is within 3 days after the completion of your tour. Or a possible compensation is not valid.
  • Meeting us on location: Please visit this this link on “How to get ready” . There you will find everything you need to know about how to get to our location. GPS coordinates, Google maps link. We do recommend Google maps. It takes 15 minutes to drive from downtown Reykjavik to our basecamp when there is little or no traffic. Please check this link that shows traffic on the way to the base. Route 49 is the main road you will drive to our location. Please arrive 15 minutes before departure of your tour.

Our Cancellation Policy
Day Tours

100% REFUND GUARANTEE – IF CANCELLED WITH AT LEAST 24 HOURS NOTICE.

  • 24 hours notice – Full Refund
  • Less than 24 hours notice – No Refund
  • No shows and cancellations on location –  No Refund

 

MULTI DAY TOURS.

  • 15 days notice – 90% Refund
  • Less then 7 days – 50 Refund
  • Less then 48 hours – No Refund
  • No shows and cancellations on location –  No Refund

If you have any questions regarding our policies above, please don’t hesitate to contact us at safari@safari.is