OUR POLICIES

 

Some things you should know…

  • All drivers must be at least 17 years of age and have a valid full driver’s license (although it is not necessary to bring it along).
  • Passengers have to be at least 6 years of age, but height does matter. Safety is our top priority.
  • Legal guardians must sign for all passengers under 17 years of age.
  • Use of alcohol is strictly forbidden prior and during any tour.
  • All drivers must read our driving terms and condition form and sign a waiver of responsibility & acceptance. This states that they will obey the given terms and will ride at their own risk.
  • All payment must be finalized prior to the tour. Read further about our payment terms and conditions here.
  • Drivers must bring a credit card along to the tour. They are required to sign a damage deposit form, agreeing to a deposit held in the event of any bike damage.
  • We have a 48 hour individual cancellation policy. See below for more details!
  • Reservations require a credit card deposit.
  • Proper shoes are required. This means no high heels, sandals, flip flops or open toed shoes.

 

Our Cancellation Policy

Independent Travellers (1 to 7 people)

  • 48 hours notice – Full Refund
  • Less than 24 hours notice – No Refund
  • No shows and cancellations on location –  No Refund

 

Group Travellers (8 people or more)

  • Cancel 3 days or less – No Refund
  • Cancel less then 1 week to 3 days – 50% Refund
  • No shows and cancellations on location – No Refund

 

If you have any questions regarding our policies above, please don’t hesitate to contact us at quad@quad.is. 🙂